skip tocontent

about us

freedom of information

Our many stakeholders – ranging from consumers deciding whether to pursue complaints, to trade associations carrying out policy research – look to the Financial Ombudsman Service to provide the information they need. And we aim to be as open and helpful as we can in making information freely available.

We publish extensive information about what we do and how we operate – all available free of charge on this website. And we commit considerable resource to dialogue and liaison with those who use – or have an interest in – our service.

The facts and figures we are most frequently asked about are listed below – organised into seven categories of information (adopting the Information Commissioner's model publication scheme which we operate in accordance with the Information Commissioner's guidance for "non-departmental public bodies").

who we are and what we do

what we spend and how we spend it

what our priorities are and how we are doing

how we make decisions

our policies and procedures

lists and registers

the services we offer

can't find the information you're looking for?

If you can't find the information you're looking for, please contact us and we will do our best to help.

making a request under the Freedom of Information Act

The Freedom of Information Act gives you the right to be told whether the Financial Ombudsman Service holds specific information - and if we do, to be given a copy (unless an exemption applies).

If you would like to make a request under the Freedom of Information Act , please contact our information rights officer.

We can provide information in different formats and languages free of charge. And we can adapt the way we communicate with you – depending on your needs. For example, we can use Braille, large print or CD/audiotape and we can make and receive calls using Text Relay.

image: checking files
Financial Ombudsman Service Ltd. Exchange Tower, London E14 9GE, United Kingdom. Registered as a limited company in England and Wales No. 3725015. Registered office as above.

image: BSLyour complaint and the ombudsman service [12:37min BSL video-clip]

how we can help