our ombudsmen and senior staff
senior operational staff
operations director
- Roy Hewlett
heads of casework divisions
managing our teams of adjudicators
- Simon Coe
- Garry Wilkinson
communications and policy
- Fiona Boyle
- Adrian Dally
- Alison Hoyland
- Emma Parker
- Caroline Wells
head of IT
- Sharon Jones
general counsel
- Paul Bentall
head of customer contact division
front-line consumer enquiries
- Paul Kendall
head of quality
- Mike Harris
service review manager
handling complaints about our service
- Ray Neighbour
financial controller
- Chris Smith