panel of ombudsmen

Natalie Ceeney CBE
chief executive and chief ombudsman

appointed January 2010

career history

• chief executive of the National Archives and Keeper of the Public Records
• director of operations and services at the British Library
• McKinsey & Company – strategic consultancy projects across a range of industries

Tony Boorman
deputy chief ombudsman and deputy chief executive

appointed March 2000

career history

• deputy director-general, Ofgem
• director of supply competition, Office of Electricity Regulation
• director, Electricity Consumer Council

Caroline Wayman
principal ombudsman and legal director

appointed March 2011

career history

• lead ombudsman, Financial Ombudsman Service
• adjudicator, Insurance Ombudsman Bureau
• non-practising barrister

Yvette Bannister
lead ombudsman – public law and legal

appointed March 2012

career history

• deputy general counsel, Financial Ombudsman Service
• assistant director, the Office of the Investment Ombudsman
• solicitor, private practice

Annette Lovell
lead ombudsman – policy and knowledge

appointed June 2010

career history

• deputy chief executive, National Lottery Commission
  
• head of enforcement and consumer affairs, Ofgem
  
• head of consumer affairs, British Telecommunications

David Millington
lead ombudsman – service and operations

appointed June 2011

career history

• ombudsman, Financial Ombudsman Service
• adjudicator, Office of the Banking Ombudsman
• head of customer relations, Midland Bank (now HSBC)

Caroline Mitchell
lead ombudsman – insurance, investment and mortgages

appointed January 2005

career history

• ombudsman, Financial Ombudsman Service
• member, Police Complaints Authority
• senior assistant, Insurance Ombudsman Bureau

David Thomas
lead ombudsman – strategy

appointed December 1999

career history

• interim chief ombudsman,
  November 2009 to March 2010
• ombudsman, Office of the Banking Ombudsman
• solicitor, private practice

Richard Thompson
lead ombudsman – payment protection insurance (PPI)

appointed June 2011

career history

• ombudsman, Financial Ombudsman Service
• head of consumer enforcement, Ofcom
• competition policy manager, Oftel

Richard West
lead ombudsman – banking & credit and rules & jurisdiction

appointed June 2011

career history

• ombudsman, Financial Ombudsman Service
• adjudicator, Financial Ombudsman Service
• solicitor, private practice

Charlie Sweeney
managing-ombudsman – payment protection insurance (PPI)

appointed April 2013

career history

• ombudsman, Financial Ombudsman Service
• adjudicator, Financial Ombudsman Service
• compliance auditor at an independent financial advisory firm

Sue Wrigley
managing-ombudsman – payment protection insurance (PPI)

appointed June 2011

career history

• ombudsman, Financial Ombudsman Service
• assistant director, Office for the Supervision of Solicitors
• solicitor, private practice

our ombudsmen

A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z

Claire Allison, ombudsman

appointed March 2012

career history

• team manager at the Financial Ombudsman Service

• customer liaison representative at TD Waterhouse UK

Emma Ali-Noor, ombudsman

appointed May 2013

career history

• barrister, 18 Red Lion Court
• barrister, 3 Temple Gardens
• barrister, not-for-profit sector

David Ashley, ombudsman

appointed May 2010

career history

• adjudicator, Financial Ombudsman Service
• financial representative, Britannic Assurance

Nicolas Atkinson, ombudsman

appointed February 2012

career history

• solicitor, Clifford Chance
• trustee for the Disability Coalition for Tower Hamlets
• trustee for the Muscular Dystrophy Campaign

Carole Auchterlonie, ombudsman

appointed February 2013

career history

• director of outcomes and learning, Parliamentary and Health Service Ombudsman
• director of health investigations, Parliamentary and Health Service Ombudsman
• regional director, Commission for Patient and Public Involvement in Health

Charles Bacon, ombudsman

appointed February 2012

career history

• senior legal manager, Nationwide Building Society
• partner at Fergus Houghton & Co
• solicitor at Daw Roberts & Andrew and Clark Willmott & Clarke

Timothy Bailey, ombudsman

appointed July 2012

career history

• scrutiny manager, Council for Healthcare Regulatory Excellence
• stations and depots policy and casework manager, Office of Rail Regulation
• head of referrals, The Standards Board for England

Hilary Bainbridge, ombudsman

appointed July 2011

career history

• ombudsman for the Waterways Ombudsman scheme
• roles with the Office of the Parliamentary and Health Service Ombudsman and the Mental Health Act Commission

Clair Bantin, ombudsman

appointed September 2012

career history

• head of scrutiny, Royal Borough of Kensington and Chelsea
• scrutiny and civic manager, London Borough of Barking and Dagenham
• overview and scrutiny officer, London Borough of Hackney

Greg Barham, ombudsman

appointed January 2008

career history

• assistant casework manager, Financial Ombudsman Service
• insurance claims negotiator, Claims and Recoveries Bureau ltd

Ros Barnett, ombudsman

appointed November 2012

career history

• senior commercial property solicitor, Devonshires Solicitors

• partner, Barnett Sampson Solicitors

Derry Baxter, ombudsman

appointed November 2004

career history

• adjudicator, Financial Ombudsman Service & Personal Investment Authority Ombudsman Bureau
• compliance technician, Century Life plc
• financial consultant, Nationwide Building Society

Simon Begley, ombudsman

appointed February 2012

career history

• senior policy associate, Money Advice Service

• senior policy associate, Financial Services Authority

Jim Biles, ombudsman

appointed March 2012

career history

• casework adviser, Financial Ombudsman Service
• financial adviser, Pearl Assurance and Colonial

David Bird, ombudsman

appointed June 2011

career history

• casework manager, Financial Ombudsman Service
• compliance officer, Co-op Bank Financial Adviser

Graham Booth, ombudsman

appointed June 2011

career history

• casework adviser, Financial Ombudsman Service
• adjudicator, Financial Ombudsman Service
• complaint handler, Norwich Union (now Aviva)

Emma Boothroyd, ombudsman

appointed April 2012

career history

• adjudicator, Solicitors Regulation Authority
• adjudicator, Legal Complaints Service
• practice standards adviser, The Law Society
• solicitor, Goldstones Solicitors

Cathy Bovan, ombudsman

appointed July 2011

career history

• team manager at the Financial Ombudsman Service

• management roles at Alliance and Leicester

Mike Boyall, ombudsman

appointed July 2002

career history

• deputy director, Department for Trade and Industry
• official receiver, Insolvency Service
• investigator/auditor, Audit Commission & Serious Fraud Office

Roxy Boyce, ombudsman

appointed May 2012

career history

• regional director at the Care Quality Commission
• head of planning, business and performance management, Healthcare Commission
• director of service modernisation, Mid Essex Health Authority

Sarah Brooks, ombudsman

appointed November 2012

career history

• director of financial services policy, Consumer Focus

• acting director of policy, Consumer Focus

• head of Post Office network policy, Postwatch

Colin Brown, ombudsman

appointed May 2012

career history

• director of markets and projects, Office of Fair Trading
• chairman, Financial Services Consumer Panel
• deputy director of research, Consumers' Association

June Brown, ombudsman

appointed February 2010

career history

• independent assessor, Student Loans Company
  
• investigator, Parliamentary & Health Service Ombudsman
  
• schools adjudicator, Department for Children, Schools and Families

Edward Callaghan, ombudsman

appointed November 2012

career history

• partner, Mills & Reeve Solicitors

• member of the Chartered Institute of Arbitrators

Juliana Campbell, ombudsman

appointed February 2005

career history

• head of professional conduct, Association of Chartered Certified Accountants
• solicitor, private practice

Nigel Cates, ombudsman

appointed November 2012

career history

• director, Goods and Consumer Group – Office of Fair Trading
  
• deputy director, head of regulation and enforcement, Consumer Credit Group, Office of Fair Trading
  
• head of risk and competence, Consumer Credit Group, Office of Fair Trading
  

Julia Chapman, ombudsman

appointed June 2011

career history

• adjudicator, Financial Ombudsman Service
• branch manager, Britannia Building Society
• team leader, Charcol Online

Julia Chittenden, ombudsman

appointed February 2012

career history

• lawyer, Independent Police Complaints Commission
• barrister, Becket Chambers
• paralegal, Allen & Overy

Carole Clarke, ombudsman

appointed May 2013

career history

• customer care & complaints manager, Islington Council
• adjudicator, Tenancy Dispute Service
• corporate complaints officer, Islington Council

Heather Clayton, ombudsman

appointed July 2011

career history

• senior director at the Office of Fair Trading

• lead ombudsman at the Financial Ombudsman Service
• director of investigations at Ofcom

Melissa Collett, ombudsman

appointed December 2004

career history

• solicitor, Lovells
• assistant legal counsel, ACE Insurance
• assistant corporate lawyer, Aviva plc

Laura Colman, ombudsman

appointed February 2013

career history

• adjudicator, Financial Ombudsman Service
• complaints handler, financial services sector

Rebecca Connelley, ombudsman

appointed March 2010

career history

• head of partnerships, RSA Insurance
• commercial director, GE Money EMEA
• client director, GE Consumer Finance UK

Peter Cook, ombudsman

appointed May 2012

career history

• relationship manager, Financial Ombudsman Service
• adjudicator, Financial Ombudsman Service
• management roles at Halifax PLC

Stephen Cooper, ombudsman

appointed March 2010

career history

• founding partner, Coopers Solicitors
• partner, Capsticks Solicitors
• solicitor, Barry Lewis Solicitors

Zoe Copley, ombudsman

appointed November 2012

career history

• founder and executive coach, Spring to Mind Coaching

• lawyer, HMRC Solicitor’s Office

• senior manager, Deloitte & Touche LLP

Michael Crewe, ombudsman

appointed July 2011

career history

• business adviser for the Competition Commission
• independent member of the Parole Board
• senior management roles at Barclays Bank

Paul Daniel, ombudsman

appointed January 2009

career history

• team manager, Financial Ombudsman Service
• adjudicator, Financial Ombudsman Service

Kim Davenport, ombudsman

appointed December 2010

career history

• complaints manager, Mercer
• senior complaints officer, AXA Sun Life

Elizabeth Dawes, ombudsman

appointed February 2010

career history

• senior policy manager, Barclays Wealth
  
• compliance manager, Barclays Stockbrokers
  
• compliance manager, NatWest Stockbrokers
  

Francesca Del Mese, ombudsman

appointed February 2012

career history

• human rights barrister
• legal adviser for the United Nations
• adviser for juvenile justice for UNICEF

Simon Dibble, ombudsman

appointed June 2011

career history

• casework adviser, Financial Ombudsman Service
• financial adviser, Bank of Scotland Investment Service
• solicitor, private practice

Christine Doorly, ombudsman

appointed November 2012

career history

• independent chair of Southend and Lewisham Local Safeguarding Children Board, and Vulnerable Adults Board
• director of the National Care Standards Commission, Eastern Region
• assistant director, Children's Services
• head of Joint Inspection Unit, Suffolk County Council

Katie Doran, ombudsman

appointed May 2012

career history

• head of clinical governance, Moorfields Eye Hospital
• governance and performance manager, Berkshire East Primary Care Trust
• governance project manager, Wandsworth Primary Care Trust

Rona Doyle, ombudsman

appointed June 2011

career history

• sole practitioner solicitor (life & disability insurance)
• Browne Jacobson Solicitors
• Davies Lavery Solicitors

Susan Ewins, ombudsman

appointed February 2012

career history

• senior manager, investigations and quality assurance, Healthcare Commission
• head of casework, the Disability Rights Commission
• manager and senior investigator, Commission for Racial Equality

Paul Featherstone, ombudsman

appointed February 2012

career history

• senior associate at the Financial Services Authority

• adjudicator at the Financial Ombudsman Service

Jan Ferrari, ombudsman

appointed May 2000

career history

• national partnership manager, Money Advice Service
• regional manager, Financial Services Authority
• assistant director, Money Advice Trust

Reidy Flynn, ombudsman

appointed April 2000

career history

• ombudsman, Insurance Ombudsman Bureau
• barrister, private practice
• editor, All England Law Reports

Liz Forbes, ombudsman

appointed April 2013

career history

• head of case management/investigations, Nursing and Midwifery Council
• senior lawyer, Nursing and Midwifery Council
• senior crown prosecutor, Crown Prosecution Service
  

Andrew Fraser, ombudsman

appointed May 2012

career history

• assistant director, UK Border Agency
• deputy head of the transition team, Gambling Commission
• senior VAT policy adviser, HMRC

Linda Freestone, ombudsman

appointed November 2012

career history

• immigration judge, First Tier Tribunal (Immigration and Asylum) Chamber

• deputy district judge, Magistrates Court

• solicitor, Freestone Solicitors

Geoffrey Futer, ombudsman

appointed December 2010

career history

• adjudicator/casework adviser, Legal Complaints Service
• senior solicitor, Tollers

Christopher Gilbert, ombudsman

appointed April 2012

career history

• practising as a Chartered Arbitrator and Mediator
• partner, Steeles Solicitors
• partner, Kester Cunningham John Solicitors

Rod Glyn-Thomas, ombudsman

appointed May 2013

career history

• head of international complaints, Barclays
• senior investigator, Office of the Complaints Commissioner
• complaints officer, Financial Services Authority

Joyce Gordon, ombudsman

appointed May 2012

career history

• transformation management leader, Co-operative Banking Group
• market analyst, Royal Mail
• solicitor, Alsop Wilkinson, Eversheds, and Shoosmiths

Dawn Griffiths, ombudsman

appointed January 2008

career history

• adjudicator, Financial Ombudsman Service
• complaints handling in the consumer credit and independent financial advisory sectors

Sean Hamilton, ombudsman

appointed December 2010

career history

• public prosecutor, Public Prosecution Service (Northern Ireland)
• solicitor, Central Service Agency
• police constable, Metropolitan Police

James Harris, ombudsman

appointed December 2010

career history

• head of investigations, PhonepayPlus
• contact centre supervisor, Pershing
• customer services team leader, First Telecom

Carolyn Harwood, ombudsman

appointed May 2013

career history

• legal counsel, Royal Bank of Scotland
• senior associate, SNR Denton
• solicitor, Minter Ellison Rudd Watts

Jarrod Hastings, ombudsman

appointed February 2010

career history

• corporate counsel, BOC Group plc
  
• general counsel, Garban-Intercapital plc
  
• assistant corporate legal adviser, Guardian Royal Exchange plc

Kate Hennessey, ombudsman

appointed May 2012

career history

• head of strategy, communications and corporate services at the Centre for the Protection of the National Infrastructure
• senior civil servant, working in a range of roles relating to the protection of national security

Doug Hill, ombudsman

appointed May 2010

career history

• adjudicator, Financial Ombudsman Service
• case assessor, Barclays Life
• team leader, Royal London

Richard Hill, ombudsman

appointed March 2012

career history

• director of customer services at Wolverhampton City Council
• director of customer focus at London Borough of Islington
• a vice president at American Express
• head of customer relations at British Airways

Jane Hingston, ombudsman

appointed April 2013

career history

• member, professional conduct committee of the Bar Standards Board
• lead ombudsman, Financial Ombudsman Service

Mark Hollands, ombudsman

appointed February 2013

career history

• lead adjudicator, Financial Ombudsman Service
• adjudicator, Financial Ombudsman Service

Claire Hopkins, ombudsman

appointed January 2008

career history

• adjudicator, Financial Ombudsman Service
• complaints handling within the mortgage broking sector

Adrian Hudson, ombudsman

appointed December 2004

career history

• senior actuary, Barclays Life Assurance Company Limited
• pensions actuary, Commercial Union Life
• assistant director and scheme actuary, Godwins Limited

Garry Hunter, ombudsman

appointed September 2012

career history

• corporate policy lead and national partnership manager, Money Advice Service
• regional manager, Financial Services Authority 
• director London and South East, pfeg (Personal Finance Education Group)
• regional development manager, Legal Services Commission

Chantelle Hurn, ombudsman

appointed February 2013

career history

• adjudicator, Financial Ombudsman Service
• broker service specialist, Edward Jones
• broker consultant, Legal & General

Michael Ingram, ombudsman

appointed November 2003

career history

• adjudicator, Financial Ombudsman Service
• solicitor, private practice

Colin Keegan, ombudsman

appointed June 2011

career history

• deputy senior investigator, Independent Police Complaints Commission
• investigator, Local Government Ombudsman
• case investigator, Derbyshire Constabulary

Ray Lawley, ombudsman

appointed February 2012

career history

• solicitor at the Law Society
  
• senior litigation solicitor, Bowerman and Partners

Laura Layfield, ombudsman

appointed February 2013

career history

• technical writer, Financial Ombudsman Service
  
• trainee solicitor, Pinsent Masons LLP

Dianne Lawson, ombudsman

appointed January 2013

career history

• head of international regulation, The Royal Institution of Chartered Surveyors
• senior adviser, Legal Complaints Service
• senior solicitor, Hewett & Co
  

Simon Leach, ombudsman

appointed September 2006

career history

• adjudicator, Financial Ombudsman Service
• assistant pensions manager, Blick Rothenberg
• broker-consultant, Scottish Equitable

Ruth Lewis, ombudsman

appointed May 2010

career history

• team manager, Financial Ombudsman Service
• adjudicator, Financial Ombudsman Service
• investor services executive, Gartmore Investment Ltd

Stephen Lilley, ombudsman

appointed April 2000

career history

• senior executive, Insurance Ombudsman Bureau
• underwriter, Lloyd's of London
• assistant manager, insurance broker

Daniel Little, ombudsman

appointed February 2013

career history

• lead adjudicator, Financial Ombudsman Service
• team manager, Financial Ombudsman Service
• adjudicator, Financial Ombudsman Service
  

Rosemary Lloyd, ombudsman

appointed April 2012

career history

• senior solicitor, Equality and Human Rights Commission
• senior solicitor at Addleshaw, Booth & Co Solicitors
• solicitor, Hempsons Solicitors
  

Nicole Lyons, ombudsman

appointed July 2011

career history

• panel chair for the Judicial Appointments Commission

• assistant commissioner for the Parliamentary Boundary Commission for England

• deputy chief executive for the Electoral Commission

• head of the Parole Unit and Sentence Enforcement Unit at the Home Office

Alexander MacDonald, ombudsman

appointed May 2012

career history

• team manager, Financial Ombudsman Service
• adjudicator, Financial Ombudsman Service
• assistant national customer services manager, Direct Line Insurance

Andrew Macnamara, ombudsman

appointed September 2012

career history

• head of customer services, Tenet Group
• project manager, Skipton Building Society
• operations manager, Bradford & Bingley

Eimear McAllister, ombudsman

appointed May 2013

career history

• coach and trainer, ProductiveLawyers.com
• practice standards adviser, The Law Society
• senior investigating officer, Office of the Legal Services Ombudsman

Harriet McCarthy, ombudsman

appointed January 2009

career history

• adjudicator, Financial Ombudsman Service
• lawyer, private practice

Michael McMahon, ombudsman

appointed March 2012

career history

• HR manager at the Financial Ombudsman Service
• trainer at the Financial Ombudsman Service

Gerard McManus, ombudsman

appointed November 2012

career history

• consultant, Law Society of Northern Ireland

• partner, McManus Kearney Solicitors

• assistant solicitor, McRandall & Company Solicitors

Robyn McNamee, ombudsman

appointed May 2013

career history

• head of legal services, The Sheriffs Office
• solicitor, Callen Jones LLP
• trainee solicitor, Callen Jones LLP

Doug Mansell, ombudsman

appointed November 2004

career history

• adjudicator, Financial Ombudsman Service & Personal Investment Authority Ombudsman Bureau
• administrator, Barney Wilkins & Howard Ltd
• administrator, McHale Heaney Brokers Ltd

Kristina Mathews, ombudsman

appointed June 2011

career history

• adjudicator, Financial Ombudsman Service
• independent mortgage consultant
• senior mortgage adviser, Cheltenham & Gloucester

Roy Mawford, ombudsman

appointed April 2012

career history

• chief executive, Hastings Borough Council
• director of planning, Cambridge University Hospital NHS Trust
• corporate development director, South East Thames Regional Health Authority

Amanda Maycock, ombudsman

appointed January 2009

career history

• adjudicator, Financial Ombudsman Service
• deputy complaints manager, Office of the Banking Ombudsman
• complaints officer, Solicitors Complaints Bureau

Janet Millington, ombudsman

appointed May 2010

career history

• auditor, Financial Ombudsman Service
• casework adviser and adjudicator, Financial Ombudsman Service
• complaints handling in the credit card sector

Philip Miller, ombudsman

appointed May 2010

career history

• adjudicator, Financial Ombudsan Service
  
• manager, Barclays Life Assurance Company Ltd
  
• technical officer, United Friendly Insurance Ltd

Roy Milne, ombudsman

appointed November 2003

career history

• casework manager, Financial Ombudsman Service
• case officer, National Provident Institution
• case officer, Black Horse Financial Services

Gideon Moore, ombudsman

appointed June 2011

career history

• casework adviser, Financial Ombudsman Service
• adjudicator, Financial Ombudsman Service
• case investigator, Marsh & McLennan Companies

Ashley More, ombudsman

appointed November 2012

career history

• in-house solicitor and assistant director – Institute of Chartered Accountants of Scotland (ICAS)
• solicitor - private practice

Clare Mortimer, ombudsman

appointed November 2004

career history

• casework manager, Financial Ombudsman Service
• deputy complaints manager, Office of the Banking Ombudsman
• manager, Lloyds Bank plc

Helen Moye, ombudsman

appointed September 2012

career history

• in-house legal counsel, private international investment group
• lawyer - private practice 

Susie Alegre, ombudsman

appointed April 2013

career history

• Attaché, Accountability and Governance - European Union Delegation to Uganda
• International Legal Consultant for various agencies including Centre for European Policy Studies, United Nations and the Foreign & Commonwealth Office
• Anti-terrorism Adviser - Office for Democratic Institutions and Human Rights

Ray Neighbour, ombudsman

appointed May 2010

career history

• service review manager, Financial Ombudsman Service
• assistant casework manager, Financial Ombudsman Service
• adjudicator, Financial Ombudsman Service

Claire O'Connor, ombudsman

appointed October 2006

career history

• solicitor, DLA Piper
• accountant, Ernst & Young

Jan O'Leary, ombudsman

appointed May 2010

career history

• adjudicator, Financial Ombudsman Service
  
• solicitor in private practice
  

James Park, ombudsman

appointed July 2012

career history

• senior investigator, Local Government Ombudsman
• assistant policy officer, Association of Police Authorities
• policy researcher, National Audit Office

Jeff Parrington, ombudsman

appointed June 2011

career history

• adjudicator, Financial Ombudsman Service
• customer relations manager, Barclays Bank plc
• customer relations manager, Woolwich plc

Kim Parsons, ombudsman

appointed July 2011

career history

• solicitor with Addleshaw Goddard LLP

• solicitor at the Department for Work and Pensions, the Pensions Regulator and the Occupational Pensions Regulatory Authority

Nimish Patel, ombudsman

appointed March 2012

career history

• adjudicator at the Financial Ombudsman Service

• legal caseworker at UnumProvident

• business systems & quality manager at Pro-chem Europe Ltd

John Pattinson, ombudsman

appointed November 2012

career history

• quality assurance manager, Barclays Wealth and Investment Management
• team manager, Financial Ombudsman Service
• adjudicator, Financial Ombudsman Service

Athena Pavlou, ombudsman

appointed September 2012

career history

• senior legal counsel, Financial Ombudsman Service
  
• adjudicator, Insurance Ombudsman Bureau
  
• consumer lawyer, Consumers' Association

Michelle Peters, ombudsman

appointed March 2010

career history

• business consultant
• chair, tribunals for PhonepayPlus
• adjudicator, Direct Marketing Commission

Sue Peters, ombudsman

appointed April 2012

career history

• managing director investments, Social Investment Business
• director - Culture Finance NW
• business strategist -  North West Development Agency

David Poley, ombudsman

appointed May 2012

career history

• chief executive, The Portman Group
• head of investigations, Advertising Standards Authority
• market research executive, Technical and Medical Studies Ltd

Nigel Pope, ombudsman

appointed January 2008

career history

• adjudicator, Financial Ombudsman Service
• compliance functions within the stockbroking sector

Louise Povey, ombudsman

appointed July 2011

career history

• adjudicator for Phonepayplus

• administering appeals for Cambridgeshire County Council

• roles with the Nursing and Midwifery Council, the General Medical Council and the Legal Services Commission

John Quinlan, ombudsman

appointed August 2012

career history

• HR training Manager, Financial Ombudsman Service
• relationship manager, Financial Ombudsman Service
• systems manager, J W Sleath

Simon Rawle, ombudsman

appointed July 2010

career history

• qualified solicitor and town planner
  
• senior housing & planning inspector, Planning Inspectorate
  
• chief town planner, Pacific Bechtel Corporation

Roslyn Rawson, ombudsman

appointed July 2011

career history

• senior consumer credit lawyer at Santander Cards
• solicitor at Prudential and Egg

Paul Reilly, ombudsman

appointed April 2013

career history

• vice president, head of income and taxation Group, the Bank of New York Mellon Corp
• head of service incident team, Barclays Bank PLC
• business planning manager, Barclays Bank PLC
  

Mark Richardson, ombudsman

appointed February 2012

career history

• head of enforcement services at Thanet District Council
• manager at Canterbury City Council

Philip Roberts, ombudsman

appointed April 2000

career history

• ombudsman/senior legal officer, Personal Investment Authority Ombudsman Bureau
• senior legal officer, Office of the Building Societies Ombudsman
• solicitor, private practice

Fiona Robinson, ombudsman

appointed October 2010

career history

• consumer advice officer, Trading Standards, Middlesborough Council
• licensing support, Gateshead Council
• customer services, Npower

Malcolm Rogers, ombudsman

appointed February 2010

career history

• director of credit and risk, Alliance & Leicester plc
  
• director of credit training, Standard & Poor’s
  
• head of credit & fraud (retail), HBOS/Halifax plc

Ken Rose, ombudsman

appointed May 2010

career history

• adjudicator, Financial Ombudsman Service
  
• mortgage underwriter, Bristol & West
  
• underwriter, Auto Credit Trust

Douglas Sayers, ombudsman

appointed June 2011

career history

• quality auditor, Financial Ombudsman Service
• adjudicator, Financial Ombudsman Service

Mark Sceeny, ombudsman

appointed July 2002

career history

• casework manager, Financial Ombudsman Service
• adjudicator, Insurance Ombudsman Bureau
• barrister, private practice

Nicole Shinnick, ombudsman

appointed December 2010

career history

• strategy manager, Ofcom
• lawyer, BT
• policy adviser, Department of Justice, Melbourne

Robert Short, ombudsman

appointed November 2003

career history

• assistant casework manager, Financial Ombudsman Service
• underwriting team leader, Independent Insurance
• customer liaison, Eagle Star

Nicola Sisk, ombudsman

appointed March 2012

career history

• legal practice inspector for the Council for Licensed Conveyancers

• regional manager of the practice standards unit at the Solicitors Regulation Authority
• account manager at the Legal Services Commission
• solicitor at Rudlings and Wakelam and Taylor Vinter

Lesley Stead, ombudsman

appointed May 2010

career history

• senior investigator, Pensions Ombudsman
• principal legal officer, Office of the Building Societies Ombudsman
• assistant area director, Legal Aid

Ruth Stevenson, ombudsman

appointed November 2012

career history

• partner, Clifford Chance Solicitors

• solicitor, Private Practice

Caroline Stirling, ombudsman

appointed March 2010

career history

• solicitor, Eversheds
• solicitor, mfg Solicitors

Suzannah Stuart, ombudsman

appointed February 2010

career history

• manager of retail policy and retail themes, the Financial Services Authority
  
• marketing manager, Abbey National

Michael Stubbs, ombudsman

appointed March 2012

career history

• a casework adviser at the Financial Ombudsman Service
• an analyst at ISI Asset Management
• an investment analyst at Capital House Investment Management

John Swain, ombudsman

appointed October 2010

career history

• team manager, Financial Ombudsman Service
  
• team leader, National Provident Institution

Charles Sweet, ombudsman

appointed September 2012

career history

• solicitor, Legal Services Commission
• solicitor, The Treasury Solicitor
• solicitor and litigation partner, Beachcroft Wansbroughs (now Beachcroft LLP)

Keith Taylor, ombudsman

appointed February 2012

career history

• solicitor at Rowley Ashworth Thompsons

• an accredited civil and commercial mediator

Niall Taylor, ombudsman

appointed March 2012

career history

• casework adviser at the Financial Ombudsman Service

• branch manager at Alliance & Leicester plc

Steve Thomas, ombudsman

appointed October 2012

career history

• head of casework teams, Financial Ombudsman Service
• casework operations manager, Financial Ombudsman Service
• adjudicator, Financial Ombudsman Service
• independent financial advisor, Woolwich Independent Financial Advisory Service Ltd

John Thornton, ombudsman

appointed November 2012

career history

• consultant, Christie's Financial Services

• CEO Commercial Insurance, Aon UK

• managing director of UK Corporate banking, Royal Bank of Scotland Group

Christopher Tilson, ombudsman

appointed April 2000

career history

• ombudsman, Personal Investment Authority Ombudsman Bureau
• senior executive, Insurance Ombudsman Bureau
• compliance officer, Pinnacle Insurance

Lennox Towers, ombudsman

appointed February 2010

career history

• consultant, Addleshaw Goddard LLP
  
• partner, Addleshaw Booth & Co
  
• Notary Public

Steve Townsley, ombudsman

appointed July 2012

career history

• director of service design, The Shaw Trust
• director of quality and audit, Action for Employment
• lead inspector, Ofsted

Raj Varadarajan, ombudsman

appointed May 2010

career history

• adjudicator and casework adviser, Financial Ombudsman Service
• technical adviser, Canada Life
• accountant, Life Insurance Corporation of India

Katherine Wells, ombudsman

appointed June 2011

career history

• casework manager, Financial Ombudsman Service
• case review adjudicator, Financial Ombudsman Service
• banking adviser, Abbey National plc (now Santander)

Karen Wharton, ombudsman

appointed February 2010

career history

• finance and investigative accounting consultant
  
• business banking manager, Midland Bank plc (now HSBC)

John Wightman, ombudsman

appointed January 2013

career history

• head of fundraising, Vitalise
• head of development, Crimestoppers
• head of marketing, Ramblers

Amanda Williams, ombudsman

appointed April 2012

career history

• senior researcher, 63336 Ltd
• strategic analyst, Concert Communications
• senior financial analyst, British Telecom

Danny Willingham, ombudsman

appointed May 2013

career history

• employment and discrimination solicitor, The Law Society
• assistant solicitor, Field Fisher Waterhouse
• assistant solicitor, Foot Anstey Sargent
  

Lindsey Woloski, ombudsman

appointed January 2009

career history

• legal counsel, Financial Ombudsman Service
• assistant casework manager, Financial Ombudsman Service
• barrister, private practice

Catherine Wolthuizen, ombudsman

appointed April 2012

career history

• policy team leader, Money Advice Service
• chief executive, Public Concern at Work
• chief executive, Fair Trials International
• chief executive, Consumer Law Centre

Elspeth Wood, ombudsman

appointed June 2011

career history

• senior case manager, Cooperation and Competition Panel
• lawyer, Freshfields

Chloe Wooles, ombudsman

appointed June 2011

career history

• technical writer, Financial Ombudsman Service
• adjudicator, Financial Ombudsman Service
• financial adviser, Britannia Building Society

Claire Woollerson, ombudsman

appointed October 2010

career history

• general counsel, Financial Ombudsman Service
• caseworker, Personal Investment Authority Ombudsman Bureau
  
• solicitor, private practice

Kevin Wright, ombudsman

appointed February 2013

career history

• lead adjudicator, Financial Ombudsman Service
• team manager, Financial Ombudsman Service
• adjudicator, Financial Ombudsman Service

Roger Yeomans, ombudsman

appointed April 2000

career history

• ombudsman/head of legal services, Office of the Building Societies Ombudsman
• corporate lawyer, Alliance & Leicester Building Society
• solicitor, private practice