frequently-asked questions
This section answers a number of frequently-asked questions (FAQs) about:
complaining to the ombudsman
accessibility and diversity
what is your policy on accessibility and diversity?
Our service is for people from all backgrounds and all parts of the community. We want the people we employ – and our work culture – to reflect and value this diversity and inclusiveness.
We aim to be accessible to everyone, whatever your specific needs may be. This includes, for example, communicating with you in a format or language that meets your individual needs. There's more about this on our accessibility page.