frequently-asked questions
This section answers a number of frequently-asked questions (FAQs) about:
complaining to the ombudsman
disputes between businesses
can the ombudsman service handle disputes between businesses?
We can handle most disputes between businesses about financial services and products, where the party complaining to us is itself:
- a small business with an annual turnover of less than £1 million (restrictions apply)
- a charity with an annual income of less than £1 million or
- a trust with a net asset value of less than £1 million.
If you are a small business wanting to make a complaint we will probably need to ask you questions and request relevant paperwork about your turnover, etc.
If you are not sure if your complaint is one we can help with, just ask us.