information for businesses covered by the ombudsman service
This section answers a number of frequently-asked questions (FAQs) about:
before we get involved
telling consumers about us
what do we need to tell consumers about the ombudsman service?
We've produced a special publication for businesses covered by the ombudsman:
This includes details of the requirement for businesses to give consumers our leaflet, your complaint and the ombudsman.
This leaflet is available from us in packs of 25 at £5 per pack (including p&p). You will need to send us a cheque with the completed order form:
order form
do we need a window sticker to tell consumers that we are covered by the ombudsman service?
Until November 2007, the complaints-handling rules published as part of the Financial Services Authority's Handbook – in the section called Dispute Resolution: complaints – required a business to display a notice showing that it was covered by the Financial Ombudsman Service.
As an option, we produced a window sticker that businesses could choose to use, to show that they were covered by the Financial Ombudsman service. Since the Dispute Resolution: complaints rules were amended in November 2007, we no longer supply these stickers.