information for businesses covered by the ombudsman service
This section answers a number of frequently-asked questions (FAQs) about:
keeping in touch
talking to businesses
other than handling individual disputes, does the ombudsman ever talk to businesses to find out what we think?
Every year we take part in hundreds of events for the businesses we cover. These events range from roadshows and seminars to conferences and exhibitions – and take place the length and breadth of the UK.
This involves our meeting thousands of financial services practitioners face-to-face – to listen to your views and answer your questions. Upcoming events where you can come and meet us are listed on the "events" pages of this website.
We dedicate a lot of resource to keeping in touch with all sectors of the financial services industry. We recognise that many of the businesses we cover only ever have a few complaints referred to us, if any, so would otherwise have no direct contact with the ombudsman service. If you get together with other businesses from your area or take part in local trade body meetings – and would like us to come along – we will see if we can help you. For more details please see "external liaison - what we can do for you".