The power to settle financial complaints.
The power to settle financial complaints.
This section answers a number of frequently-asked questions (FAQs) about:
I need to calculate redress in a mortgage endowment case and I'm not sure how to go about it. Can you help?
The details of what is involved in calculating redress in mortgage endowment cases are set out in FSA's complaints-handling rules (in appendix 1 of the "DISP" rules in the FSA's Handbook).
We cannot carry out redress calculations for you. But if you need general help and guidance on what factors you will have to take into account, our technical advice desk may be able to help.
We have an online mortgage endowment resource that includes special factsheets and reference materials outlining our approach.