information for businesses covered by the ombudsman service
This section answers a number of frequently-asked questions (FAQs) about:
the standard of service we provide
our service levels
what level of service can I expect when you handle a dispute between my business and a consumer?
disagreeing with an adjudicator
what can I do if I don't agree with an adjudicator's view?
complaints about our service
who can I complain to if I'm not happy with the service provided by the Financial Ombudsman Service?