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complaints data

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complaints data

statistics about the complaints referred to the ombudsman service – showing the number we receive and the proportion we uphold

the financial products most complained about to the ombudsman

Each year in our annual review we list the twenty financial products which give rise to most complaints to the ombudsman – showing what proportion each product makes up of our total complaints workload.
We also publish the number of complaints we receive each year about all the different financial products we cover – right across the banking, insurance and investment sectors.
And we publish quarterly updates on our complaints numbers in ombudsman news.

outcome of complaints to the ombudsman – showing financial products and sectors

Each year in our annual review we publish statistics showing the proportion of complaints we uphold – in relation to the financial products most complained about and the sectors involved.
And we publish quarterly updates on our complaints numbers in ombudsman news.

complaints data naming individual businesses

We publish complaints data every six months – showing the number and outcome of the cases we handle relating to the 150 or so named financial businesses that together account for around 90% of the ombudsman service's workload.

Our complaints data about these financial businesses is listed on our website under the official name by which each business is regulated. If the financial business was part of a larger financial group, we show that as well.

But businesses may also operate under different trading names (or brands). You can check to see if the name you are looking for is a trading name (or brand) – which means any complaints data might be listed under a different business name.

When you know what name a financial business is listed under, you can check what complaints data is available for it.

For more information please look at our:

FAQs on our complaints data;
notes for financial businesses on the practicalities of data publication;
policy statement (published March 2009) setting out our board's decision – following public consultation – to publish complaints data about named businesses.

FSA complaints data

The regulator, the Financial Services Authority (FSA), also publishes information on financial complaints and individual firms' complaints handling – to help people see how firms are performing, and to improve complaints-handling standards across the financial services industry.