The power to settle financial complaints.
The power to settle financial complaints.
We offer several guides to help businesses that provide financial services find out more about the ombudsman service and the way we work:
our series of guides giving a quick and informal overview of a range of technical issues – from case fees to calculating redress
this brief guide is aimed at those businesses we cover that don't generally have much contact with us, because they only receive complaints rarely
... or watch our video-guide for smaller businesses
this guide is aimed at people working in areas such as compliance units and customer service departments of larger financial services groups, who deal regularly with complaints and the ombudsman service