our wide range of publications includes:
your complaint and the ombudsman
our consumer leaflet – which businesses must give consumers at the relevant stage in the complaints process
ombudsman news
our regular newsletter for people interested in financial complaints – and how to settle or prevent them – providing news, recent case studies and feedback from the ombudsman
consumer factsheets
covering a range of subject areas and specialist topics
guides for businesses covered by the ombudsman
providing more details about the ombudsman service's processes and procedures – together with our series of quick guides for businesses
technical notes
more specialist technical information for businesses and consumer advice agencies
annual reviews
facts, figures and information, covering our workload, complaint trends and financial accounts for each financial year
corporate plans & budgets
analysis and consultation on our expected workload, financial resources and staffing for the year ahead
our handbook for consumer advisers
guide for front-line consumer advisers to our procedures and general approach [PDF version opens in new window] - as part of our information resource for the consumer advice sector
resource for teachers
For printed copies of our publications, or if you would like to be added to our mailing list, please email our publications team or phone 020 7964 0092.
Alternatively, sign up to receive news by email.