| |
|
| budget
2004/05 |
| |
| 6.1
|
introduction
|
| |
We
expect our income in 2004/05 to be £43.0m, 4% greater than
in 2003/04. Further analysis is given in chapter 7. Expenditure
at £44.9m will be 14% higher than in the current year, reflecting
the full annual cost of staff recruited in 2003/04, increased cost
of telephone, postage, photocopying, paper etc, increased
IT costs, and additional accommodation. We have leased an extra
half floor at our premises at South Quay Plaza but - because of
the very depressed state of the commercial property market - we
have been able to obtain this at a rent below the level we originally
negotiated four years ago for other floors in the building. |
| |
|
| 6.2 |
capital
expenditure |
| |
Capital expenditure of £1.2m is planned for 2004/05. This consists
of £0.5m for IT hardware purchases, £0.5m for software
development, and £0.2m for building improvements. |
| |
|
| 6.3 |
summary
of income/expenditure |
| |
| |
budget
2003/04
£m |
forecast
2003/04
£m |
budget
2004/05
£m |
| income |
34.6
|
41.3
|
43.0
|
| staff
and staff-related costs |
24.4 |
29.2 |
34.9 |
|
professional fees |
0.4 |
0.4 |
0.4 |
|
IT costs |
1.4
|
1.5 |
1.5 |
|
premises and facilities |
4.2
|
4.7
|
5.1 |
|
other costs |
0.5
|
0.4
|
0.4 |
| depreciation
|
3.2
|
3.0 |
2.3 |
| operating
costs |
34.1 |
39.2 |
44.6 |
| financing
costs |
0.6
|
0.3
|
0.3
|
| total
costs |
34.7
|
39.5
|
44.9
|
| surplus
(deficit) |
(0.1)
|
1.8
|
(1.9) |
| cases
resolved |
63,000 |
80,000 |
88,000 |
| unit
cost |
£541
|
£489
|
£507 |
|
| |
|
| 6.4 |
staff
numbers |
| |
The
full-time equivalent headcount is expected to reach 768 by April 2004.
Recruitment will be predominantly in the casework divisions, to help
deal with the increasing workload and to reduce the level of work-in-progress. |
| |
| |
budget
2003/04 |
forecast
2003/04 |
budget
2004/05 |
| casework
divisions and ombudsmen |
408 |
586 |
580 |
| customer
contact division |
93 |
96 |
96 |
| external
liaison/publications |
18 |
18 |
18 |
|
knowledge management and information |
12 |
12 |
12 |
| support
services |
53 |
56 |
57 |
| total |
584 |
768 |
763 |
|
| |
|
|
